Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Please click here to notify us of any product issues before returning the product. When emailing about a defect or issue, please state the following information: your order number, found at the top your invoice or your web confirmation number, along with your name and the nature of the defect or issue.
Reasons for Returns
Wrong Address – If an address is provided that is considered insufficient by the courier service, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.
Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of reshipment.
Returned – Please click here notify us before returning any products. We do not refund orders for buyer’s remorse, and size exchanges are to be offered at your reshipping expense. A new order, at your expense, would need to be placed for an updated size.